Take care of your product
with top-shelf
IT support services
Work with a team of experts ready to support your IT infrastructure or to perform micro-optimizations to maintain your solution in perfect shape.

The value of post-release services
Why do you need to support your solution after the release?
Type of IT support we offer
Our specialists secure your solution in case of any emergency, but on a daily basis, they work on adapting the software to changing technological requirements.
Advanced IT support services
IT expense optimization
IT support reports
QA Support
DevOps support
How does it work?
This is how we deliver IT support services.
Type of requests:
malfunction
C1
Error not related to functionality e.g. ergonomic or design issue
Time to prepare a workaround solution:
2 business days
Time to prepare a complete solution:
3 business days
C2
A bug that affects the functionality of the software & requires additional effort on the part of users to use. A workaround solution is available and acceptable.
Time to prepare a workaround solution:
Next business day
Time to prepare a complete solution:
2 business days
C3
Blocker
Time to prepare a workaround solution:
2 hours
Time to prepare a complete solution:
4 hours
Category | Description | Time to prepare a workaround solution | Time to prepare a complete solution |
---|---|---|---|
C1 | Error not related to functionality e.g. ergonomic or design issue |
2 business days | 3 business days |
C2 |
A bug that affects the functionality of the software & requires additional effort on the part of users to use. A workaround solution is available and acceptable. |
Next business day | 2 business days |
C3 | Blocker | 2 hours | 4 hours |
Service hours:

Get dedicated IT support from
our team
We aim at long-term relationships with our clients that are built on trust and openness.
Fast recovery
20 years of expertise
Tailored approach
How we helped our clients
with our post-launch & operation
support
Our effort was recognized by

Schedule a free IT support
consultation
Need IT support to make your solution work flawlessly?
Schedule a call with our IT experts. Receive a free consultation and find out how we can help you solve all the issues.
IT Support: FAQ
Here are answers to the most common questions related to IT support: